Shipping and delivery
Our standard shipping method is by Royal Mail. Postage is just what Royal Mail charge and no more:
Orders of 1-2 plants £3.40 - sent First Class
Orders of 2-3 plants £5.50 - sent First Class
Orders of 3-6 plants £8.95 - sent First Class
Orders of 1-3 plants £2.90 - sent Second Class (at least 2 day delivery)
Orders of 4-6 plants £5.00 - sent Second Class (at least 2 day delivery)
If you would like to order more than six plants please email me for a quote.
If you would like to purchase more than seven plants please send us an email and we'll get back to you with prices.
We will aim to ship your order within 48 hours of your order being placed except for orders placed on Friday, Saturday or Sunday to avoid plants being left in depots during the weekend. If you wish for an alternative method of delivery or need a plant urgently please email us and we will work something out.
You will receive email confirmation once your order has been shipped.
We keep proof of postage for all items sent but we cannot accept responsibility for items lost in the post.
suburban-garden is a very small plant nursery and we hope that if you have a problem that you will find us friendly, reasonable and accommodating. We aim to offer a diverse range of plants with relevant information to enable customers to make an informed choice. If there is anything that customers want clarification on then they please contact suburban-garden.
The plants you receive will be the exact plants as described on the website. All information on growing conditions, heights, cultural practice, hardiness and sizes are to be used as guidelines only as this is what works best for us. Please be aware that some plants may be out of season when purchased or cut back for posting. This should not affect the health of the plant.
Plants are thoroughly checked prior to packing to ensure that you receive healthy plants. On receipt of your plants it is your responsibility to ensure that they are unpacked, planted/potted immediately and watered.
All prices are shown in Pounds Sterling.
To order just contact suburban-garden with your name, which plants you would like and how many. Please also indicate the address you would like your plants to be sent to if you require your plants to be delivered through the post and include the postage charge in your message.
You will receive confirmation of the amount and availability via email and then an invoice will be raised with a link to Paypal. Once payment has been received your plants will be posted subject to suburban-garden's posting days. An email will be sent to you confirming when the plants have been posted. If for any reason you need to contact us please contact suburban-garden and we will respond as soon as we can.
Once we receive your order we will send you an order confirmation email. This will indicate that a contract has now been formed between us, the supplier and you, the customer.
Many plants and seeds are poisonous and it is best to treat all plants and seeds as toxic. As such it is advisable to wear gloves and wash hands after handling.
If you receive plants or seeds which do not match those that you ordered you should contact us within 10 days to arrange collection and return. You will be given the option to have the plants replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the items. Refunds and replacements will be issued upon our receipt of the returned plants or seeds and postage costs incurred on returning the items will be reimbursed.
If damaged goods are being returned please contact suburban-garden within 14 days with a description of the damage and we will advise you on how to proceed. We would usually ask for you to send us a photo of the plant so that we can assess the condition of the plant rather than waiting for it to be returned to us. Please bear in mind that the way plants look is dependent on the time of year and some may simply be out of season. Any shipping costs incurred when returning damaged goods will be reimbursed and replacement goods sent at no extra cost.
To cancel an order, as long as you have not received a dispatch email, please contact suburban-garden with details of the order you are cancelling. We will then send you an email confirming details of your cancellation and reimburse you in full.
You can return anything you're not happy with within 28 days of receiving it provided you have contacted us within 14 days of receipt to advise of its return and that it's not something you've tried out and not liked! We will not pay the costs of returning an item to us. Please note refunds will also be less the postage cost originally incurred by yourselves when ordering the item.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
For returned goods requiring a refund, the order will be processed within two to three working days of the goods being received by us in their original condition including all packaging. Payment will reach you via the same method of payment that the purchase was orignially made with.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.
All of the written, photographic, design and audio content of the website together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.
None of this material may be used without our written permission.